DTI is committed to providing a fair, timely, and professional response to complaints for violations of R.A. 7394 and other Trade and Industry/Fair Trade Laws.

How to File a Complaint

To file a complaint, kindly download and fill out the Complaint Form or prepare a complaint letter with the following details:

1. Complete name, address, email and contact number of complainant and respondent
2. Narration of facts
3. Demand
4. Scanned and attached proof of transaction and any government-issued ID of the complainant

Where to File a Complaint

Complainants may submit their duly accomplished Complaint Form or complaint letter through email at consumercare@dti.gov.ph or in person to:

For DTI Cavite
DTI Cavite Provincial Office
2F Govt. Center Bldg., Capitol Compound, Trece Martires City, Cavite
email: r04a.cavite@dti.gov.ph

For other DTI Regional/Provincial Offices:
Please check the DTI Regional Operations Group (ROG)Directory through this link www.dti.gov.ph/contact

For other consumer concerns, please refer to the matrix of consumer agencies through this link https://fairtrade.dti.gov.ph/services/complaints-handling/?fbclid=IwAR15PyXeaPPfKfnW4aygLnxjNYBNpKfKiY96eHCNiMzmH5wFaWjlNdkKpdo#collapse-1-3764

For more information, please contact DTI Cavite Consumer Protection Division at 046 419 1028 local 107 and email r04a.cavite@dti.gov.ph